- Customer Service Channels: Live Chat, Telephone and Email Support
- Email: email@example.com
- Live Chat: 24 hours / 7 days
- Telephone: Call Back Form
Deposits and Withdrawals
- Payout Speed: Processed within 12 hours, then usual clearing times apply.
- Max Withdrawal: £10k per withdrawal
- Min Withdrawal £20
- Deposit Fees: £2.35 for SMS Voucher, all others free.
- Withdrawal Fees: 1 Free Withdrawal per day, then £2.50 each.
- Gambling Licences: UKGC, Malta, Curacao.
The Casumo Casino company was first established in 2012 as a subsidiary that was owned and managed by Casumo Services Limited Casinos. Currently, Casumo holds two licenses, one with the Malta Gambling Commission and one with the Alderney Gambling Control Commission. Registering to become a member is extremely quick and easy and does not require any deposit up front from the user. Instead, all that is needed is the user’s basic personal and financial information. In addition, a user can fund his or her account through a myriad of different currencies and methods of payments. This flexibility in currency and payment method offers the potential user an additional incentive to register and take advantage of the game content too.
Casumo’s top lists of the best games regularly change due to player preference at any given time. Most, if not all of Casumo’s games offer bright aesthetics, unique themes, and immersive experiences for the users and they can offer many unique bonus games and awards. As the gamer is playing the game, Casumo will actually provide the user real time information about other registered users too, such as who won the jackpot, gained free spins, or who just won a small prize on the machine nearby.
As it stands now, some of Casumo’s most popular games include Jammin Jars, Diamond Mine, the Book of Dead, and Extra Chilli Megaways. Casumo also launches several new games every single year. A few of the newly launched games from Casumo are the Queen of Mars, Battleship, Sunset, and Mars Attack. For a gamer, another important note regarding Casumo is that some of its games are exclusively their own. Some of these games that are exclusive to Casumo include Topwheel Treasures, Grizzly Gold, Journey of the Gods, and the Tales of Dr. Doolittle. Casumo also offers its players a catalog that can be used as a search engine to find specific games. However, Casumo recognizes that side scrolling through long lists of its games can be boring, so Casumo created an innovative and easy way to find new games in the form of a game lobby. This lobby helps the players to find games that meet their particular tastes and budget restrictions.
As for bonuses and promotional tools, Casumo Casino has many different types and offerings that it shares with its customers. Any new player that has registered with Casumo is offered with its version of the welcome package promotion, which can include up to twenty free spins. This welcome promotion dose not even require a deposit from the new user. Instead, he or she need only sign up and include his or her payment details and the free spins will be generated into his or her new account. The free spins are automatically put into effect into Casumo’s Starburst slot game, which is one of its most popular games. In addition, Casumo will further incentivize the new user. Once he or she has exhausted the twenty free spins and then makes a first deposit, it will be matched with a 200% bonus and also receive an addition 200 free spins, also on the Starburst slot game. In its expansive bonus package, Casumo offers the players match bonuses all the way up to his or her fifth deposit. This is definitely unique in comparison to other competitors.
Another type of bonus that is offered to the players is something called Reel Races. This extra reward comes in the form of a lump sum of money that is awarded to players in a slot tournament. The Reel Race slot tournament runs all throughout the day, every single day until the tournament clock hits zero. The Reel Race has resulted in many players collecting extra prizes and attracts many players to compete in the tournament in an effort to get their names on top of the leaderboard for all to see and admire. Like any bonus that is offered by any provider, it is important to read the terms and conditions that may apply, such as time limits and minimum amounts that are required to obtain and/or participate in these bonuses.
There are many positives for a player to use Casumo’s services. One positive in particular is the withdrawal system. Casumo’s processing times may vary due to a variety of factors. It can take anywhere from one to three days according to the method used to generate credit in the user’s account. If the user is utilizing an E-wallet system, then the funds will be credited much more quickly in comparison. An additional positive in relation to withdrawal is the monthly limit, or lack thereof. Casumo does not restrict its gaming customers to a withdrawal limit each month. This is not necessarily the case at other online casinos.
Importantly, there is one unique and distinct negative con associated with Casumo’s wagering system. Any bonus or bonus winning are required to be wagered at least thirty times before the user may withdraw it. Similarly, any winnings acquired from a bonus spin must also be wagered at least thirty times before it can be retrieved by the user. The funds from a user’s bonuses will automatically translate into real funds once this wagering condition is achieved. Accordingly, a user can elect to withdrawal his or her balance prior to wagering it thirty times, but he or she will not be able to claim the bonus money. This forced wagering aspect is a major turn off for many users in the gaming world.
Casumo offers a more unique form of VIP loyalty to its players called the “Hills of Odd,” which has its very own detailed explanation by Casumo. In essence, once a player has become a member of the “Hills of Odd,” he or she can play to advance through the levels and obtain various artifacts and trophies. These trophies can be redeemed for game tokens, which can vary from either free spins or even deposit bonuses, on behalf of Casumo. To add to the level of uniqueness and innovation, these rewards are kept confidential so as to build more anticipation.
In terms of gaming fairness, Casumo has been proven to be fair by a well-recognized and accredited company that audits random number generators. This third-party company is called Technical Systems Testing and also even audits the payout percentages of online casinos. This auditing company tests online casinos spontaneously throughout the fiscal year in order to ensure fairness consistently amongst the online casino market. Accordingly, since Casumo has been routinely audited by Technical Systems Testing, its users should feel at ease knowing that this is a trustworthy and reputable online casino. In addition to its honest culture, it provides ample support for its customers. Casumo even has around the clock support services that can be accessed using the telephone, email, or even through live chat. There is always an outlet for any potential issue or concern.
Overall, Casumo is fairly similar to its competitors. However, Casumo’s welcome package is unique in two important ways. First, it offers free spins to its new users, regardless of whether he or she have made a deposit or not. Most competitor’s only offer free spins in their welcome packages so long as a deposit has been rendered. Instead, Casumo automatically rewards its new users with free spins. Second, Casumo’s welcome package offers match bonuses for its users all the way up to the fifth deposit. Most other welcome packages offered only will rise to the third deposit, if that. Casumo is clearly trying to differentiate themselves here in that way and therefore, make it an attractive offer for a potential new user.
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Casumo Accepted Countries